Legal & Privacy

Updated 26/07/2011


This page tells you about the owner of this website, legal disclaimers, copyright and privacy policies and how this impacts the visitors to the website.

1.1 About Solutions Change

Solutions Change is a limited company registered in England and Wales under number 44186517. The registered office and main correspondence address is located at:

Suite 151, Pegaxis House, 61 Victoria Road, Surbiton, Surrey KT6 4JX, United Kingdom.

In the statements below the use of “Solutions Change” and “we” are taken to mean the legal entity Solutions Change Ltd.

1.2 Changes to the legal statements and policies

Solutions Change may modify the legal statements and policies from time to time to reflect updates in the current laws or privacy statements. When we make changes we will revise the “updated date” at the top of this page. We encourage visitors to our website to periodically review these statements.

1.3 Solutions Change website information

The information contained and accessible on this website is provided by Solutions Change as noted in section 1.1 above. The information contained on this website is for general guidance and to provide general information.

The information is not intended to replace or serve as substitute for any specific professional advisory service for a given set of circumstances in any given organisation or for a specific project or programme of work in which we have not been specifically engaged under a defined contract for providing specific professional services.

1.4 Copyright

The content on this website is copyrighted and proprietary to Solutions Change. Where materials and information which are provided under the copyright of another organisation or individual, we have indicated who the owner of the copyright is.

Any unauthorised use of any materials on the website may violate copyright, trademark and other laws.

Personal and non-commercial use: Should visitors to the website download the materials on the website for personal or non-commercial use, the user must retain all copyright, trademark or other similar notices contained in the original materials or on any copies of the materials.

Public or commercial use: Materials on this website may not be modified, reproduced, publicly displayed, performed, distributed or used for any public or commercial purposes without explicit written permission from the appropriate content or material provider (including third-party links).

Solutions Change bears no risk, responsibility or liability whatsoever in the event that a user does not obtain such explicit written permission from Solutions Change (or other third parties where relevant).

1.5 Third-party links

Third-party links are provided as a convenience to the visitors to our website. Solutions Change does not control and is not responsible for any of these sites or their content. We are obligated to protect our reputation and therefore Solutions Change reserves the right to request removal of any link to our website.

The following web link activities are explicitly prohibited by Solutions Change and may present trademark and copyright infringement issues:

  • Links that involve unauthorised use of our name and logo;
  • Any form of web link that disguises the URL and / or bypasses the homepage or pages containing the Solutions Change or third-party entity copyright, legal disclaimer and online policy statements.

1.6 Legal jurisdiction

The laws of England and Wales will apply in the interpretation of any issues arising from the information supplied on this website.

All rights are reserved.


This statement explains how we may collect and use information about you through our website.

2.1 Submitting your contact details

Various forms on our site invite visitors to submit their contact details and other information about themselves or their organisation or to send us emails.

2.2 How we use contact information submitted to us

Our intent is to collect only the information that is provided voluntarily by visitors to our website. In each case, the purpose for which you are invited to give us information is clear and we also indicate which of the requested information categories are essential for the relevant purpose and which are optional. Fields for essential information are marked with an asterisk. We will not:

  • use information for purposes that are not clear when visitors provide their details;
  • disclose it outside Solutions Change, except in very limited circumstances, for example, where visitors / individuals providing their information give agreement or where we are legally obliged to do so.

2.3 Sensitive information

Information that is deemed “sensitive” personal information is only collected when the individuals visiting our website voluntarily provide us with this information or where such information is required or permitted to be collected by law or professional standards.

What is “Sensitive information”? Sensitive information includes personal information regarding a person’s race, ethnicity, political beliefs, trade union membership, sexual life or criminal record.

Please use your discretion when providing “sensitive information” to Solutions Change and do not under any circumstances provide “sensitive information” to Solutions Change unless you thereby consent to Solutions Change’s use of that information for its legitimate business purposes and consent to the transfer and storage of such information to and in Solutions Change’s databases.

If you have any questions about whether the provision of sensitive information to Solutions Change is, or may be necessary or appropriate for particular purposes, please contact Solutions Change at the address noted in section 1 above or by emailing

2.4 If you do not wish to receive information from us

If we propose to use your details to send you information from Solutions Change about events or developments in healthcare management issues and solutions which we believe may be of interest to you (other than information you have specifically requested), we give you an opportunity to tell us that you do not wish to receive such information by ticking a box. Alternatively, you can let us know your preferences by:

2.5 IP addresses

We monitor visits to our website by recording the IP address of visitors to our site. This is principally so that we can make sure that we can obtain tracking feedback on:

  • whether visitors to our website find it easy to navigate;
  • particular areas of interest to visitors.

We can then use this information to improve the website and our services.

What is an IP address? An IP address is a unique number which identifies the computer which is accessing our website and its location on the internet. The IP address information will not identify individuals. We do not seek to identify individual visitors unless they volunteer their contact details by emailing us or completing one of the online forms on the website.

In some circumstances our records will identify organisations visiting our website and we may use that information in managing our relationship with those organisations, for example, in considering how to develop the services that we offer them.

2.6 Cookies

Our website uses cookies so that we can recognise when a visitor’s computer makes a return visit to our website. We simply use them to improve the experience of using this website, for example, by allowing the website to remember bookmarks.

What are cookies? Cookies are small data files which are downloaded to a computer when it accesses a website. Cookies by themselves do not tell us a personal email address or provide other information which will identify visitors personally.

Cookies cannot be used to run programs or deliver viruses to your computer.

Visitors /individuals can if they wish update the settings on their internet browser so that it will not automatically download cookies. The exact steps necessary to take to block cookies from being downloaded varies depending on the internet browser that is being used. The information on how to do this is usually explained in the Help section of the internet browser provider. Note however, that some portions of our website may not work properly if it is elected to refuse cookies.

2.7 Transfer of information and disclosure to third parties

Solutions Change operates as a single corporate entity. However, it works with a number of associate entities, individual business consultants / contractors and technical engineers to deliver client projects. The work is ultimately controlled by Solutions Change. When visitors to our website provide information to Solutions Change they are providing it to Solutions Change as a whole and we may provide information to our associate entities and associate contractors where necessary in the course of the work that we do. We ensure that all our associate entities sign a confidentiality and third–party non-disclosure agreement prior to individuals / entities working with Solutions Change.

2.8 Data Security

Solutions Change has reasonable security policies and procedures in place to protect personal information from unauthorised loss, misuse, alteration or destruction. Despite our best efforts, however, security cannot be absolutely guaranteed against all threats.

To the best of our knowledge and ability to control access to personal information is provided by Solutions Change only to those individuals who have a need to know.

Where access to personal information on individuals is available by individuals working as employees, associates or service providers to Solutions Change, those individuals are required to maintain the confidentiality of such information.

Regarding data destruction, we also make reasonable efforts to retain personal information only for so long as the information is necessary to comply with an individual’s request or until that person asks that the information is deleted. We destroy our data using secure shredding methods for both digital records and hard copy records.

2.9 Children

Solutions Change understands the importance of protecting children’s privacy, especially in an online environment. In particular, our sites are not intentionally designed for or directed at children under the age of 13. It is our intention not to knowingly collect or maintain information about anyone under the age of 13 except where this is as part a specific engagement contract to provide our normal professional services.

2.10 Links to third-party websites

The Solutions Change website contains links to other websites which are owned and maintained by other organisations. Please note that Solutions Change has no control over these other organisations and they are not governed by the Privacy Statement for Solutions Change. We encourage you to review the privacy policy for each website you are visiting before disclosing any personal information.

2.11 Access

If visitors to our website have submitted personal information to Solutions Change, under most circumstances those individuals have the right to reasonable access to that data to correct any inaccuracies. Requests can be made by individuals to update or remove information about them by contacting We will make all reasonable and practical efforts to comply with these requests in accordance with applicable law and professional standards.

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